Customer Success Manager (m/f/d)
Berlin
Full-time
Permanent employee
Job Description
We are looking for an experienced and driven Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and maintaining long-term relationships with our clients, ensuring their success and satisfaction with our products and services.
Your mission
- Acting as the primary point of contact for our clients, building and maintaining strong relationships with key stakeholders
- Consulting and sharing of best practices for the implementation and digitisation of their access processes
- Support and training customers in configuring and using essentry
- Collaboration with internal teams to create an added value for our customers by supporting the sales team during sales pitches or by sharing insights with the product team to drive product adoption and development
Your profile
- Bachelor's degree in business, information technology, or a related field
- At least two years of professional experience in a customer-centric role; ideally in a VC-funded B2B startup or other high-performance environment
- Passion for process improvement and exceptional customer experience
- Affinity for technology and making data-driven decisions
- Excellent communication skills in German and English; ability to explain complex matters in a structured way
Why us?
- The chance to join a small and highly motivated team in an early stage company started by an experienced founding team with a successful track record and solid financing
- Flat hierarchies and a pleasant, dynamic work environment
- Plenty of responsibility and the chance to build a category leader
- Cooperation with reputable international customers
About us
essentry specializes in the digitalization of access processes. The core product is the verification of personal identities at border-control level and the automation of the access process. Using biometric technology and artificial intelligence, we are able to achieve the highest level of security for facilities, employees and guests. Our approach is holistic, combining both hardware and software components for maximum user-centricity. Today, essentry is represented in ten countries on three continents and supports multinational corporations, critical infrastructures, global consulting and auditing firms, public sector customers.